King Vq-4100 Quest Portable Directv� Satellite Antenna on 2040-parts.com

Picture Disclaimer

Photos may be stock file photos from the manufacturer provided for reference. The manufacturer may use the same photo to represent all variations of a product or show the product in use with other parts that may be sold separately. Please review the part number and description and contact us at 888-923-6558 with any questions before ordering.

Although it is our intention to provide accurate information on our website, we regret, but are not liable for errors in product descriptions, pricing and photographic errors. If you notice any errors on our site, please let us know and we'll work to correct the information as quickly as possible.

Shipping

• Item Location: Our main office is located in Stuart, FL but we have warehouses located all across the country. We always do our best to ship from the closest warehouse location with stock to provide the fastest delivery possible.

• Processing and Shipping: Most orders will be shipped within 24-48 hours. International orders and orders to Alaska, Hawaii, Puerto Rico, or other territories may take 3-4 business days to process. Orders placed on Friday, will typically be shipped on Monday. Please see details on individual listings for specific shipping information. Large orders and orders for multiple products may take longer to process. If ordered items are backordered, we will email you regarding the expected shipping date.

Product Warranty

FREE TWO YEAR EXTENDED WARRANTY!!!!

We have been in the boating business for 20 years. Based out of Stuart Florida, we live boats. 

We are constantly adding parts to our eBay store, so we welcome requests.

If you don't see the part you are looking for listed, let us know!  We can get most any thing for a boat.

Most manufacturers only offer a one year warranty but we believe in our products so much we have doubled that. We will honor the manufacturers' warranty in addition to offering a free extended warranty protection up to one extra year with original sales receipt and warranty information.

It's easy, If it breaks due to manufacturer defect, we replace it. NO QUESTIONS ASKED!

• Excluded from BoatStoreUSA.com's Free Extended Warranty Policy are electrical parts, fuel components and computer software.
  
• Warranty Returns are for repair or replacement only, no refunds.

Returns

At BoatStoreUSA, we are committed to providing you the best customer satisfaction possible. If you are dissatisfied for any reason with your purchase, we will gladly accept the return of any new or unopened products within 14 days for exchange or refund.  Opened products may incur additional restocking fee.

Items must be returned within 14 days of receipt of your order and must meet the following requirements:

• Items must be in brand new, original condition
• Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, blank coupons and blank warranty cards. The manufacturer's labeled packaging must be enclosed in a new shipping carton.
• All original manufacturer information must be included (Warranty card must NOT be filled out.)
• Products cannot be installed, used or disassembled or have any missing parts or hardware

The following orders are not returnable:

• Custom or Special Orders
• Opened Computer Software, Electronic Charts or Videotapes
• Electrical Parts and Fuel Components

Refunds
Returns that are not a result of our error will be subject to up to a 20% re-stocking fee to cover shipping and additional costs incurred in processing returns. The restock fee is determined by the returns department once the item is received back and inspected.  We reserve the right to charge up to 50% restock fee or refuse to accept the return if an item is returned missing parts or the manufacturer's packaging is written on or covered in shipping labels.

If you would like to return an item, please request a return through the eBay RMA process. Once we receive your email we will contact you via email with further instructions. We cannot accept and process any unauthorized returns.

All returned products must be shipped either FEDEX, UPS or Insured USPS Parcel Post to allow us to track and ensure a prompt return. The orginal receipt must be included in the shipping box with return item circled on the receipt with exchange item noted.  No C.O.D. shipments will be accepted.

Damaged Products:  If your product has been damaged in shipment, please email or call us immediately. Once notified, we will then contact you via email or phone with further instructions on filing your claim and returning damaged merchandise. 

Defective Products:  If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please contact us via email or phone. 

Refunds:  We will issue a full refund, including all applicable sales tax for any returned damaged or defective products or return that is the result of our error.