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RETURN POLICY

We provide a 30-day period for refund on all products,
We must receive the item back within 30-days.

Returns for Repair or Replacement
(RMA: Return Merchandise Authorization)

We provide a 30-day repair or replacement warranty. The RMA process is as follows.

1. Request an RMA Number

All product returns must have an RMA number so that they can be identified. To obtain an RMA number, please send a request via eBay message.


2. Send the Product to us

Once your RMA number has been issued, we will provide our return address via email. Please respond to that email with your tracking number. (For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be examined for completeness before a replacement or refund is issued.)

The RMA is Processed

If a replacement was requested, a new order will be generated once the RMA is approved. Updates on the replacement order will be sent out via email.

If a refund was requested, a credit memo will be generated once the RMA is approved. In 3-5 business days, the refund amount will be credited to you via the original payment method.

The overall turnaround time for a return is about 7-10 business days from the time the shipment is received by our RMA department (3-6 business days for RMA processing and 3-4 business days to expedite the refund or replacement).

 

• All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
• Some items are non-refundable and can only be exchanged for an exact replacement. These items are described as "not refundable" on the product details page.
• Items received by us after the initial 30-day period are no longer eligible for refund.

Please note that any physical damage will automatically void the product warranty and any products that exhibit physical damage will be returned to you. For example, we cannot accept returns if the item is cracked, chipped, burnt, has bent pins, or if the item has sustained any other type of physical damage. We highly recommend reading the manufacturer's instructions carefully before installing your product.