QUESTION: What do you guarantee about part's condition?
ANSWER:
Aesthetic Condition: The visual condition that is stated within listing is guaranteed to be as described. But note that for USED items, the below statement under "Condition Details:" ALSO applies.
Functional Condition: If the listing states that the part is working and/or fully functional, then the part is guaranteed to work as intended upon receipt. Otherwise, there is no guarantee that it does work.
For more details on this guarantee, please see "RETURN POLICY".
CONDITION DETAILS:
These parts are used and may have slight imperfections, scratches, or wear as such. Items are tested & fully functional. |
QUESTION: Oops, the part does not fit my car. Will you take it back?
ANSWER: The part number is always given within the listing. It is your, the buyer's, responsibility to check & confirm that this part number is exactly what you need. The vehicle range of fitment is a general guide, but NOT conclusive as many cars may have multiple possible part types.
For more details on this topic. please read below.
FITMENT:
PLEASE NOTE:The eBay compatibility list is for search purposes only. Please confirm the part number listed is the part number needed for your specific car with your dealer or repair shop to be sure this is the correct part prior to purchasing. Confirming compatibility is the buyer's responsibility.
Unfortunately, I will not, under ANY exception, refund a wrong part purchase.
Please contact your any Volvo dealership's Parts Department, give them your VIN or car year & model, and they will tell you which part number you require.
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QUESTION: Is there a warrantee for this part?
ANSWER: There are absolutely NO WARRANTIES expressed nor implied. If I offered warranties, I would have to increase prices.
QUESTION: What if the listing states the part works, but I get a defective part?
ANSWER: If you receive a defective part, but the listing states it should work, you have 3 days from date of delivery (the date the delivery service states it has delivered the item - found on the shipping tracking page) to notify the seller for further instructions. See "REFUND POLICY" for this procedure.
If the listing does not state that the item is fully functioning or works, you are purchasing an item as-is, meaning there are no promises regarding functionality
QUESTION: Do you accept returns?
ANSWER: NO. I do not accept returns nor offer refunds. The ONLY case in which I will offer an exchange for the part is if an item is not as described in the listing, or non-functioning IF the listing states it should be. In this case the part will be exchangeable for an equivalent similar part if the proper procedure for exchanges is followed ->For this procedure, please read the return policy below.
"AS-IS" items are NEVER returnable, no matter what.
For more details on this topic. please read below.
RETURN POLICY:
- NON ELECTRICAL/MECHANICAL ITEMS: Condition is stated in auction, listing photos are showing ACTUAL item being purchased and are not stock photos, so you can be sure you can see and know what you are buying before hand. Due to this, ALL ITEMS ARE SOLD AS-IS, NO RETURNS.
- ELECTRICAL/MECHANICAL ITEMS: ALL ITEMS ARE NON-REFUNDABLE. If a part that is listed as guaranteed not-DOA is defective, the part may be exchanged for an equivalent non-defective part if the following terms are satisfied. However, if the part is listed "as-is", the part is neither exchangeable or refundable under any circumstances. All electrical/mechanical parts are marked discretely and serial number is recorded and photographed to avoid fraudulent returns and keep costs down. Only defective electrical/mechanical parts are exchangeable if the following terms apply: 1) buyer must notify seller within 3 days from when item is delivered (as noted by delivery service tracking system) to attain an RMA number. 2)Buyer must ship item back to seller at the address given within 3 days from when the RMA is emailed to buyer. Upon receiving return, 3) buyer will compare discrete marking, 4) serial number, 5) item has no damage/looks exactly as it did in the photos prior to being shipped, and 6) test that the unit in question is non-functional. If all of these 6 above mentioned requirements are met, buyer will receive an exchange for an equivalent part. NOTE: Seller is not responsible for labor costs, installation costs, etc., in relation with defective parts. If buyer does not install nor test item within that 3 day period, item is then considered "as-is" and as such, a non-refundable purchase. Under no circumstance will a refund be granted. Exchanges will be offered IF AND ONLY IF the 6 mentioned requirements are met. WARNING: DO NOT RETURN ITEM TO RETURN ADDRESS ON PACKAGE. If you: - attempt to return an item without first notifying seller and attaining an RMA, - do not follow the seller's appropriate procedure for defective part exchanges, or - return to an address that is not the return address seller gives buyer, - try to exchange a part that is not the part the seller originally sent you or - return a part that tests and works properly, YOU WILL RECEIVE NO EXCHANGE and to receive the item you erroneously shipped to seller, you will be responsible for the charge to ship it back to yourself, in addition to a $2 fee for handling.
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QUESTION: Will you accept a cash, check, personal credit card, or COD?
ANSWER: Payment through PayPal is the only payment accepted at this time. Credit card payments may be made through the PayPal checkout. You do not need a PayPal account to use this service. This policy is for both the buyer and seller's protection..
QUESTION: Do you ship outside of the USA?
ANSWER: Global shipping is offered only through eBay's global shipping program. Please click the "shipping and payments" tab to determine the cost and estimated transit time for your country
QUESTION: When will I receive my item?
ANSWER: Unless otherwise noted in the listing, items are shipped out within 1-2 business days upon completed payment.
Domestic transit time is an estimation and is determined by the shipping carrier and service the buyer selects upon checkout.
International transit times vary, as the package must first go to eBay's Global Shipping Center, then to the buyer's address. You may select the speed in which it takes to get to the eBay shipping center but from that point the transit time is at the discretion of eBay's Global Shipping Center. (This is not within the control of the seller)
PAYMENT & SHIPPING:
I accept PayPal only. USPS rate includes shipping within the US. I do not ship expedited/overnight services to PO BOXES (FedEx and UPS will not deliver to them) and will only ship to the lower 48 states. Item will be dropped at a shipping service center within 1-2 business days of cleared payment, unless otherwise noted in the auction. *NOTE: *Business days are Monday - Saturday, except holidays. Items purchased by 7pm PST will ship the next day. All purchases placed after 7pm PST, will not ship until the day after next. Items purchased anytime after Friday 7pm PST through Sunday 7pm PST will ship the following Monday.
Seller is only responsible for time agreed to drop item off at delivery service using the service the buyer purchases. Seller is not responsible for transit time; Once the item is dropped at the shipping center, transit time is no longer within the control of the seller. Tracking number will be supplied the day item is shipped out.
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