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Luxury car buyers get kid-glove treatment from dealerships

Luxury vehicle buyers want service -- not just repairs done right, but the kind of pampering they get at high-end hotels, restaurants and boutiques. It's all about the extras. In response, luxury vehicle brands are stepping up their games, rolling out unprecedented customer service, training staff and reconfiguring showrooms to cater to these buyers.

Exclusive: Phil Zak appointed Chief Designer at Hyundai America (updated)

Phillip A Zak will become the new Chief Designer at Hyundai's North American Design Center in Irvine, California, filling the role previously held by former GM designer Joel Piaskowski who left Hyundai to become Head of Advanced Design at Mercedes-Benz's North American Design Center in January of this year. Zak joins Hyundai from his previous role as head of exterior design at GM Europe - a post he has held since August 2007 - and will work in parallel to European Chief Designer Thomas Buerkle (who worked at BMW before joining the Korean automaker), developing vehicles for the North American market. As is the case with Buerkle, Zak will report to Hyundai Design Director Mr.

New Volvo P1800 revealed by Volvo’s chief designer

Volvo P1800 re-imagined Volvo’s Chief Designer at its Monitoring and Concept Centre has recreated the iconic Volvo P1800 for the 21st century to celebrate its 50th anniversary. The Volvo P1800 is perhaps the most stylish car Volvo has ever produced, and 2011 marks the 50th anniversary of the most unlikely of Volvos; a Volvo that was to The Saint what the Aston Martin DB5 was to James Bond. Designed to be eye candy for Volvo dealers hoping for more footfall in showrooms full of Amazons, the P1800 was designed by Pelle Petterson – the son of Volvo consultant Helmer Petterson and the driving force behind the Volvo P1800 project - who worked for Italian designers Pietro Frau.