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Cadillac plans dealer, consumer support for CUE infotainment system

General Motors is taking a page from Apple's Genius Bar tech-support program as its Cadillac brand rolls out a new infotainment system. GM is requiring Cadillac dealers to designate two employees as certified CUE specialists--one in sales, the other in service--as experts to walk customers through the system known as the Cadillac User Experience, or CUE. GM also plans to hire 25 service representatives that it will scatter across its largest markets to field questions from both dealers and customers.

Dual-clutch transmission put on hold at Chrysler

Chrysler Group has delayed introduction of a fuel-saving automatic transmission so it can make the shift patterns more palatable to U.S. drivers--the latest sign that a key tool in automakers' plans to meet tougher fuel-economy rules needs some fine-tuning. Two weeks ago, Ford Motor Co., which uses a similar dual-clutch transmission in its Fiesta and Focus, took a hit in Consumer Reports' annual reliability survey because many drivers complained about balky shifting.

2012 Mercedes A-Class undisguised on video

The new A-Class caught on video on Lanzarote The 2012 Mercedes A-Class will launch at Geneva next month, and we have the first undisguised video and photo of the new A-Class. Mercedes-Benz has already confirmed that the new 2012 Mercedes A-Class will make its debut at the Geneva Motor Show in March, and that it’s the five-door A-Class that will hit the road first. Which means Mercedes are out shooting footage for the launch of the A-Class, and a sharp-eyed cyclist has managed to grab a brief bit of footage of the new A-Class on the road to Playa Blanca on Lanzarote as Mercedes went about their work.