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Luxury car buyers get kid-glove treatment from dealerships

Luxury vehicle buyers want service -- not just repairs done right, but the kind of pampering they get at high-end hotels, restaurants and boutiques. It's all about the extras. In response, luxury vehicle brands are stepping up their games, rolling out unprecedented customer service, training staff and reconfiguring showrooms to cater to these buyers.

Peugeot at the Paris motor show 2008

By Mark Walton Motor Shows 03 October 2008 15:39 Peugeot has a very busy stand at Paris this year. As well as a million look-alike hatches of various sizes, it also showcased its new 'Hy' hybrid technology in a big way - with not one but four new concepts. Taking centre stage is definitely the Peugeot RC Hy Motion4 concept, an amazingly sleek four-wheel drive, four seater, four-door saloon.

Will your next new car stop itself?

Last week in Park City, Utah, a group of us were discussing the chutzpah that some manufacturers have in charging hundreds of dollars for outboard mirrors that dip downward when the vehicle's placed in reverse. The consensus was, “Since the electric motors in the mirrors are already there, and the computers know the car's set to back up, it's only a line of code. A very expensive line of code.” The European Union seems to be thinking along the same lines.