| We are happy to help you select the proper replacement part for your application but we trust that you have the proper skills, tools and manuals to properly diagnose your particular engine. If you need to contact us in regards to a specific application question, please e-mail or, better yet, call us Monday through Friday 9 am to 4 pm eastern time. Please note, for questions asked via e-mail on weekends or holidays, we may not be able to respond until the next business day. Please include your engine model and year of manufacture when contacting us. |
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| Contact Information |
Address:
Wulffe Marine
7252-C Industrial Park Blvd.
Mentor, OH 44060
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Phone:
1-800-332-9088
(440) 953-9500
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| Shipping and Payment Policies |
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Calculated and Combined Shipping:
You may combine items into one package, and calculate the shipping cost based on the weight of the package. Calculated shipping uses eBay's shipping calculator. Enter your ZIP Code and the shipping cost is calculated according to your location. The weight of each item will be added together when you check out. Items must be purchased together for combined shipping, and items do not need to be the same. Please feel free to contact us with any questions about combined shipping. |
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Shipping for U.S. Sales:
Use eBay's shipping calculator to get shipping charges. Shipping via U.S.P.S. First Class Mail*, U.S.P.S. Priority Mail or UPS. Note: UPS cannot deliver to a P.O. box. Buyer pays shipping except if free shipping is offered. All Items that we have listed on eBay we have in stock and ready to ship. Items purchased and paid on Monday through Thursday will ship within 24 hours of the time item is paid for. All Items purchased and paid on Friday, Saturday and Sunday will ship the following Monday with the exception of holidays. Items purchased and paid on a holiday will ship the following business day. With this said we will do everything possible to ship all items the same day. Ohio residents pay 6.75% Ohio sales tax. Under no circumstances will items be shipped without payment received. If a incorrect address is given at the time of purchase and the item is undeliverable the shipping charges will not be refunded.
*Please note: If you are in a rush for your purchase, we do not recommend using 1st Class Mail. While most (about 98%) of 1st Class packages arrive in a timely manner, about 2% are delayed or misdirected by the Post Office. Often 1st Class packages are not scanned as accurately as Priority Mail as we have seen 1st class packages scanned at pickup & then not scanned again until delivery. We reluctantly offer 1st Class shipping only because most buyers place free shipping above reliable shipping in order of importance. First Class Mail is not an expedited service. To date, 100% of all our shipping problems are with 1st Class Mail. If you are not in a hurry to receive your purchase, 1st Class may be a viable option but if you need your item in a rush, we strongly advise that you upgrade to Priority Mail.
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Shipping for International Sales:
Use eBay's shipping calculator to get shipping charges. Shipping via U.S.P.S. Priority Mail International. We no longer ship by USPS First Class Mail International as there is no package tracking with that service. All Items that we have listed on eBay we have in stock and ready to ship. Items purchased and paid on Monday through Thursday will ship within 24 hours of the time item is paid for. All Items purchased and paid on Friday, Saturday and Sunday will ship the following Monday with the exception of holidays. Items purchased and paid on a holiday will ship the following business day. With this said we will do everything possible to ship all items the same day. Under no circumstances will items be shipped without payment received. If an incorrect address is given at the time of purchase and the item is undeliverable the shipping charges will not be refunded. |
| Please Note: Your country may charge an import duty on this purchase in addition to the purchase price and shipping charges we strongly suggest that you determine what taxes your country will charge before you make a purchase. Under no circumstances will we falsify or undervalue export or declared value documents. |
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Methods of Payment Accepted for U.S. Sales:
PayPal (preferred)
PayPal e-check (orders paid by e-check ship when e-check funds clear)
MasterCard Visa Discover & American Express |
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Methods of Payment Accepted for International Sales:
PayPal (preferred)
PayPal e-check (orders paid by e-check ship when e-check funds clear)
We do not directly accept credit cards for international orders. Please use PayPal |
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| Returns and Warranty Policies |
| If you are returning an item please call 1-800-332-9088 for return authorization. We will not accept returns without prior authorization. Absolutely no refunds on installed electrical parts. |
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Returns for Refund:
A refund of a returned item, less original shipping costs, will be issued if return authorization is obtained within 14 days of purchase. The item being returned must be unopened, uninstalled and in resalable condition. |
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| The refund will be for the item being returned less shipping cost. Shipping charges are non-refundable. |
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| All items being returned for a refund will be subject to inspection. If the item being returned has been installed, damaged or the original packaging is damaged or marked and is not in resalable condition (i.e. torn, broken, written on, greasy finger prints, etc.) no refund will be issued. |
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| Please use a suitable shipping carton to return items (do not use manufacture's packaging to ship). |
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Ship To:
Wulffe Marine
7252-C Industrial Park Blvd.
Mentor, OH. 44060 |
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| If return authorization is obtained after 14 days from time of purchase a full refund may not be possible and may be subject to eBay fees, PayPal fees and restock charges. |
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Returns for Warranty:
If a item you have purchased from us fails please call 1-800-332-9088 and we will assist you with the warranty. Warranty items will follow the manufacturer's warranty policies. Not all warranty items can be returned to us, some manufacturers require you to send warranty items back to them direct and prior return authorization is required. We will assist you with the information needed to obtain return authorization. In the case that we have the ability to handle the warranty item. Return authorization is required prior to returning the item to us. In most cases the item will be replaced at no charge to you. In the rare case that we do not have the item being returned in stock a refund will be issued. If you have any questions please feel free to call or contact us |
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