Terms and Policies:PLEASE READ!!
Reading before/after purchasing may answer any questions you
have. If not feel free to contact me
Payment:
-I
ONLY accept PAYPAL payments.
-Full
payment must be made upon checkout.
-Buyers
from Kentucky will pay 6% sales tax.
Shipping:
-Items purchased before 5PM EST Monday through Friday
will be shipped same day. Items purchased after that will be shipped the next
business day. Business days are Monday through Friday.
-There are three possible
locations that items will be shipped from. The primary location which is listed
is Payson, Utah. The secondary is Lexington,Kentucky. The third which is the
least likely is Lebanon, Pennsylvania in which case the item will be listed as
so. Items ship from locations based upon availability and location of delivery.
-Shipping used is UPS ground, USPS
standard, and OnTrac shipping. UPS is stated in the listing but any of the
three may be used depending on location and estimated delivery times. Upgraded
shipping is available. If you need an item faster contact me for details
-To clarify, UPS 3 day is 1
day handling, 3 days shipping. That means if a package is ordered on Monday,
unless the destination is close to the point of shipment, it will arrive on a
Thursday.
-Items may be shipped even if
they’re not marked. Tracking is uploaded after 10PM EST each day. When tracking
is uploaded they are then marked as shipped.
-Some items are shipped separately
from different warehouses. In these cases there will be two tracking numbers
uploaded and delivery times may be different on each package. Please look in
your purchase history for details.
-Shipping to Hawaii, Alaska, and Puerto Rico will have a
surcharge added on at checkout. This will vary depending on item size. Certain
products cannot be shipped to Puerto Rico. Please ask before purchasing to
verify. Orders to Puerto Rico must have a phone number available.
-HOLIDAYS: UPS, USPS and OnTrac do no operate on,
after, and before certain holidays. Due to this, items ordered around that time
will be delayed so please understand that. I will contact you to give you a
heads up at these times of the year.
-WEATHER: If
the area you’re in has been affected by severe weather(heavy snow, tornado,
flood, etc.)Your package may be delayed, please be considerate of that fact.
-PO BOX: I DO NOT AND CANNOT SHIP TO PO BOXES. Please have
the correct physical address added to your eBay profile so that I can quickly
and easily get your package out after purchase. If it is not in your eBay
profile, you will be contacted and your item will not ship until the physical
address has been provided.
-ORMD Items(Items that contain chemicals/oils/etc) can only
be shipped UPS/USPS/OnTrac Ground. They may take a little more time for
delivery. Please be considerate of that fact.
-I do not ship directly outside the US
however some items may be purchased through the international shipping program
that eBay provides. If you purchase through this program you are responsible
for any fees/extra shipping costs to get your item into your country. I simply
ship to the international shipping facility in the US and eBay takes care of
things from there.
Stocking:
-Due to high
demand of some products and a fluctuating warehouse supply, some items may be
listed that are not available. Sometimes I run into inventory issues that are
beyond my control. Please be considerate of this fact. If you’re
worried, I urge you to ask about availability before purchasing.
-In
the event an item is not available, you will be REFUNDED in full, sent a
transaction cancellation request, and a message explaining that the item was
not available. PLEASE ACCEPT THE TRANSACTION CANCELLATION REQUEST in order to
cancel the order. You may wait until your refund is confirmed. I apologize
ahead of time for any inconveniences. Consideration is appreciated.
Returns/Exchanges:
-There
is a 14 day return policy. Items may only be returned if they are:
A:
In Brand New Condition still in the package
B:
There was an issue with the item or it was damaged.
C:
You were sent the wrong item
-Buyer pays for shipping return and will be charged a restocking
fee unless the item they received was damaged or was not the correct item
ordered. All details are in the return’s section of the listing. PLEASE READ
THEM CAREFULLY. DO NOT return an item until after you’ve been given directions
or you may be subject to higher restocking fee.
-The Exchange process is similar to
the return process with cost and restocking fees being paid before the exchange
ships out.
Listings:
-All items are fully described to the best of my ability. If
there are any questions or you are confused about something, do not hesitate to
ask.
-Some pictures may be the actual item. However, some
pictures may be a generic representation of what you're receiving due to
multiple machines having different fitments(size, shape, etc.). REST ASSURED
you will receive a genuine brand name part for the make, model, and years
specified in the listing. Any questions feel free to ask!
Feedback:
-If for any reason there is an issue please do not leave
negative feedback unless you feel it is 100% necessary. I realize I can’t
please everyone but I will do whatever I can to right whatever was wrong. You, the customer, are my main focus and
without you I don’t have a business. Thank you for your consideration.
MY PROMISE TO YOU, THE CUSTOMER!
-I am here to
provide you with the best possible service I can. I will do my best to answer
any and all questions as quickly as possible. I will do whatever I can to fix
any problems or issues you may have with an order should any problems or issues
arise. I’m not here to rip anyone off. As an avid rider myself, I try to
provide the best possible service and the lowest prices I can. Please leave
positive feedback if you had a good experience shopping through Moto Frenzy. If
you didn’t simply send a message before leaving negative feedback and I’ll try
and make it right. Thank you in advance for your time and any purchases you
make. I appreciate all my customers. Have a wonderful day!
-Josh/Moto Frenzy